Contact MCS

Where we are

MCS Watersports
Winsford
Cheshire
United Kingdom

Call us

077998 81935

Follow us

FAQs

What is your returns policy?

The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. You will need to return all the items in the order as they arrived from us which includes being fully unopened. In a case of the order being incorrect or damaged the cost of the return will be arranged by MCS Watersports.

If you cancel the order or return the items due to any other reason, the cost of the return will be the purchasers responsibility. The order must be returned within two weeks of the delivery date, once returned the items will be inspected upon its return. If returned not in original state part or full payment will be withheld. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

PLEASE ALLOW 3-5 DAYS FOR DELIVERY, if an item has become out of stock all efforts will be made to get your order with you direct from the suppliers within this time if possible.

What if I want to cancel my order?

If your order has not started being processed by our warehouse, you can contact us and we will be able to help you. If our warehouse has started processing the order, we are unable to cancel it and we would advise that you return the item as soon as you receive it. The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order.

We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

Do you sell all products from your suppliers?

With all of our suppliers we have access to all of their stock products, if there is something that you want that you can not see on the site please contact direct. We will be able to get you the best price for the item that you are looking at and have it shipped direct to you. We are looking at having the full product range from each brand but this will be added until we show the full range.

I need advice on what equipment would be best

At MCS Watersports we are specialists in all things Stand up paddling and can give expert and impartial advice regarding what will suit you on an individual basis. Once we have given you the best advice we will look to taylor make a package or bundle at the best price.

How long does delivery take?

We have most of our products in stock and deliveries will be dispatched daily. If we have a special order, receive an order for a product that we do not have on our site or are out of stock on an item we will have it shipped directly from the supplier. If this is the case you will be advised, from this point delivery should take 3 – 5 working days.